Information about the type of meals included in the price is indicated in the rate details.
Måltider kan være begrænsede under Ramadan.
Fee for an extra bed: 5,000 ₸ per night.
The number of extra beds depends on the room category. You must take a look at the information about the size of the selected room.
A deposit of 10,000 ₸ per stay will be required at check-in to cover any potential damages.
You can request the documents necessary for a visa, the service is provided for an additional fee. Any additional fee will have to be paid even if the booking is subsequently cancelled, and all the agreements exist exclusively between you and the provider of the documents.
Couples checking into the same room must present a valid marriage certificate upon check-in. Otherwise, the property may reject the booking or request that a second room be booked.
Transfer from/to airport available. Cost: 5,000 ₸ one way.
Information about connecting to a Wi-Fi network must be clarified immediately upon arrival.
Smoking is prohibited in the rooms.
A deposit is charged upon arrival.
Know Before You Go
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Crib (infant bed) fee: ₸ 5000.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
En ekstremt negativ oplevelse, der resulterede I alvorlig skade.
Min mor faldt I brusebadet/toilettet på grund af det våde, glatte gulv.
❗️ Der var ingen advarselsskilte, skridsikre overflader eller markeringer. Badeværelset var ikke udstyret med grundlæggende sikkerhedsforanstaltninger.
Faldet resulterede I en brækket rygsøjle.
Vi blev tvunget til at ringe efter en ambulance med det samme. Det var et mareridt: Fire mænd firede manuelt min mor ned på en båre fra sjette sal, fordi hotellet ikke ydede ordentlig assistance eller organisering.
Det mest skandaløse var ledelsens reaktion:
• ikke en eneste undskyldning.
• fuldstændig ligegyldighed over for hændelsen.
• uhøflig, kold opførsel, som om intet forfærdeligt var sket.
Ingen forsøgte at tage ansvar, hjælpe, støtte eller endda undskylde på en human måde.
⚠️ Dette er ikke bare dårlig service – det er en sikkerhedsrisiko.
Hvis et hotel ikke overholder grundlæggende sikkerhedsstandarder, og personalet ignorerer sådanne alvorlige hændelser, er det farligt at være der.
Jeg fraråder kraftigt dette hotel.
Pas på dig selv og dine kære – jeg ønsker ikke denne situation for nogen.